Privacy Policy

1. Overview

By using our website or placing an order, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access or use our site.

We are located at 2468 North Jerusalem Road, Suite 16, North Bellmore, NY 11710. If you have any questions about this policy, please contact us at the details provided at the end of this document.

2. Information We Collect

We collect information you provide directly to us, information collected automatically when you use our website, and information from third-party sources.

Information you provide directly:

• Name, email address, phone number, and mailing/billing address when you place an order or contact us
• Payment information (processed securely through third-party payment processors, we do not store full card numbers)
• Organization or facility name for wholesale account applications
• Messages and inquiries submitted through our contact form
• Account credentials if you create a customer account

Information collected automatically:

• IP address and approximate geographic location
• Browser type and version, operating system
• Pages visited, time spent on pages, referring URLs
• Device identifiers and cookie data
• Purchase history and browsing behavior on our site

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your orders, including shipping and delivery
• To communicate with you about your order status, account, or inquiries
• To set up and manage wholesale accounts and Net-30 billing terms
• To send transactional emails (order confirmations, shipping notifications)
• To improve our website, products, and customer service
• To detect and prevent fraud, unauthorized transactions, and other illegal activities
• To comply with applicable legal obligations
• To send marketing communications if you have opted in (you may opt out at any time)

We will never sell your personal information to third parties for their own marketing purposes.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: We share data with trusted third-party vendors who assist in operating our website and business (e.g., payment processors, shipping carriers, email service providers). These parties are contractually obligated to protect your data and use it only for the services they provide to us.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests from public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and subject to a different privacy policy.
• Protection of Rights: We may disclose information where we believe it is necessary to investigate, prevent, or take action regarding illegal activities, fraud, or threats to safety.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Required for the website to function (e.g., shopping cart, login sessions). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site (e.g., Google Analytics). Data is anonymized.
• Marketing Cookies: Used to deliver relevant advertisements (e.g., Meta Pixel). You can opt out through your browser settings or the advertising platform’s opt-out tools.

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website, including the ability to add items to your cart or complete purchases.

6. Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data transmitted between your browser and our website, secure payment processing through PCI-DSS compliant providers, and access controls limiting employee access to personal data on a need-to-know basis.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal obligations
• Opt-Out of Marketing: Unsubscribe from marketing emails at any time using the unsubscribe link in any email, or by contacting us directly
• Data Portability: Request a copy of your data in a commonly used, machine-readable format

To exercise any of these rights, please contact us at the details below. We will respond to verified requests within 30 days.

8. Third-Party Links

Our website may contain links to third-party websites, including product manufacturers, payment processors, and shipping partners. These sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children’s Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18 without parental consent, we will take steps to delete that information promptly. If you believe we have inadvertently collected information from a minor, please contact us immediately.

10. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the “Last Updated” date at the top of this page. For significant changes, we may also provide a more prominent notice, such as an email notification to customers with active accounts.

Your continued use of our website following the posting of any changes constitutes your acceptance of those changes. We encourage you to review this policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using any of the methods below: